Politique d'expédition

 

Home delivery is free with any purchase of $ 75 or more before taxes in Canada and USA.

Delivery costs and times

All Elucx packages are delivered by UPS, Canpar, Purolator, and Canada Post. The tracking number is sent by email following the shipment of the package. It is the customer's responsibility to indicate the correct delivery address. In the event of an error, customer service will contact you. Transportation charges may be withheld. This also applies in the case of unclaimed or refused packages.

Canada

Shipping is free * for any purchase of $ 75 or more before taxes. Shipping costs in Canada are $ 11.95 to $ 19.95 * with a delay of 4 to 6 working days. The delivery time may be relative depending on the availability of the products ordered. If there is inventory variance in these, customer service will contact you to find out your preference for the affected product (s).
* Excluding remote areas of Canada.

Remote areas of Canada

Delivery charges to remote areas are calculated based on the weight of the order and the location of the delivery. The fee calculator will tell you the associated price when confirming your order. The delivery time is relative to the geographical area.

United States

Shipping is free * for any purchase of $ 75 or more before taxes. Delivery charges are calculated based on the weight of the order and the location of the delivery. The fee calculator will tell you the associated price when confirming your order. Delivery time to the United States is 3-9 business days.
* Elucx does not accept any return of merchandise from the United States. Customs duties and taxes payable at destination, if any, are at the buyer's expense.

Other countries of the world

Delivery charges are calculated based on the weight of the order and the location of the delivery. The fee calculator will tell you the associated price when confirming your order. Delivery time to the United States is 3-9 business days.
* Elucx does not accept any return of merchandise from the United States. Customs duties and taxes payable at destination, if any, are at the buyer's expense.

Items damaged in transit

Elucx makes sure to ship its items in proper condition for sale and to properly pack them to avoid any breakage during transport. If you receive a damaged item, please email us at info@elucx.com or call toll-free at 1 (514) 570-8989 during opening hours to let us know and we can consider possible solutions.

Lost package

If your package appears to be lost, please email us at info@elucx.com or call toll-free at 1 (514) 570-8989, Monday to Friday, 9 a.m. to 5 p.m. We will then be able to follow up on the file. A service ticket will be opened and an investigation of up to 5 working days will be carried out. If the package is officially declared lost, your order will be reshipped to you at no additional cost. You will be informed throughout the process.

For any questions, please contact our customer service by emailing info@elucx.com or call toll-free at 1 (514) 570-8989 and we will be happy to answer you during business hours.